Orders may take up to 10 business days before shipment.
Industrial products may take up to 4 weeks, since they are built to order.
There is a 15% restocking fee on all returns.
Restocking fee may be waived if a mistake is made on our end.
Returns are accepted within 30 days after receipt and credit will be issued less shipping charges.
Returns are only accepted if:
- Item is unused and in new condition
- All original packaging and documents are included in new condition
- No damage (contact shipping company for issues with shipping damage)
NO refunds will be issued if the item is used.
NO returns are accepted after 30 days.
Exchanges may be made on a case to case basis while still in new and unused condition.
NO replacement items and/or parts will be sent out. You may request warranty repair if your item fails during its warranty period.
There are no returns or warranty on any chemicals.
Any costs incurred with return shipments are the responsibility of the customer.
*Ultrasonic Cleaners and Cell Disruptors are loud. Please note this before purchasing as no returns will be accepted due to noise.